Terms & Conditions

Welcome to LANOOR. These Terms & Conditions govern your use of our website and your purchase of products from our online store. By accessing our website or placing an order, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, please do not use this website.

1. General Information

This website is operated by LANOOR. Throughout the site, the terms “we”, “us”, and “our” refer to LANOOR. By visiting our website and/or purchasing something from us, you engage in our service and agree to be bound by these Terms & Conditions.

2. Products and Availability

LANOOR offers ready-made fashion products and accessories through its online store.
All products displayed on the website are subject to availability. We reserve the right to modify, discontinue, or update any product at any time without prior notice.

We make every effort to display product images, colors, and descriptions as accurately as possible. However, actual product colors may vary slightly depending on your screen settings and device display.

3. Pricing and Currency

All prices displayed on the website are shown in the applicable currency as indicated on the website. Shipping charges, taxes, duties, or any additional fees (if applicable) may be added at checkout depending on the shipping destination and selected payment/shipping method.

LANOOR reserves the right to change product prices, shipping fees, or promotional offers at any time without prior notice.

4. Orders

By placing an order through our website, you confirm that all information provided is accurate, complete, and up to date.
Once an order is placed, you will receive an order confirmation email. This confirmation does not guarantee acceptance of the order; it only confirms that your order request has been received.

LANOOR reserves the right to cancel or refuse any order at its sole discretion, including but not limited to cases involving:

Product unavailability
Pricing or technical errors
Incomplete or incorrect customer information
Suspected fraudulent or unauthorized transactions

5. Payment Methods

We currently accept the following payment methods:

Visa
Mastercard
Cash on Delivery (COD) – available only for Jordan, Palestine, and Iraq

Orders will only be processed once payment authorization is completed, except for Cash on Delivery orders where payment is collected upon delivery in eligible locations.

6. Shipping

LANOOR ships internationally. Shipping costs and delivery times vary depending on the destination country and selected shipping zone. All shipments are handled through DHL unless otherwise stated.

Estimated delivery times are provided for guidance only and may vary due to customs clearance, public holidays, shipping carrier delays, or other factors beyond our control.

Detailed shipping rates and delivery information are available in our Delivery Policy.

7. Cancellation

Customers may request to cancel an order within 24 hours of placing it. After this period, cancellation requests may not be accepted, especially if the order has already been processed or shipped.

Please refer to our Cancellation Policy for full details.

8. No Returns or Exchanges

As a general rule, LANOOR does not offer returns, refunds, or exchanges once an order has been placed and delivered.

However, if you receive:

a damaged product,
a defective item,
or an incorrect order,

please contact us at info@lanoor.vip, and we will review the issue and arrange the appropriate solution in accordance with our policies.

9. Customer Responsibilities

By using this website, you agree:

not to use the website for any unlawful purpose;
not to provide false, misleading, or incomplete information;
not to interfere with the website’s security, functionality, or operation;
not to misuse any content, product information, images, or materials displayed on the website.

10. Intellectual Property

All content on this website, including but not limited to text, images, logos, graphics, branding, product descriptions, and website design, is the property of LANOOR unless otherwise stated.

You may not copy, reproduce, distribute, publish, or exploit any content from this website without prior written permission from LANOOR.

11. Limitation of Liability

To the fullest extent permitted by law, LANOOR shall not be liable for any indirect, incidental, special, or consequential damages resulting from the use of this website, the purchase of products, delivery delays, or inability to access the website.

12. Changes to These Terms

LANOOR reserves the right to update, modify, or replace these Terms & Conditions at any time without prior notice. Changes will become effective once posted on this page.

13. Contact Information

If you have any questions regarding these Terms & Conditions, please contact us at:

Email: info@lanoor.vip