Refund Policy

At LANOOR, customer satisfaction is important to us. Please read this Refund Policy carefully before placing your order.

1. General Policy

All sales made through LANOOR are considered final.
We do not offer refunds, returns, or exchanges for products once an order has been confirmed, processed, or delivered.

By placing an order on our website, you acknowledge and agree to this policy.

2. Non-Refundable Products

All ready-made products sold by LANOOR are non-refundable and non-exchangeable, including but not limited to:

• clothing items,
• turbans,
• accessories,
• discounted items,
• and any other products sold through the website.

3. Exceptions for Damaged, Defective, or Incorrect Items

If you receive a product that is:

• damaged during delivery,
• defective,
• or incorrect compared to the item you ordered,

please contact us at info@lanoor.vip as soon as possible after receiving your order.

Your email should include:

• your order number,
• a description of the issue,
• and clear photos of the product and packaging where applicable.

Once reviewed and approved by our team, LANOOR will take the appropriate action, which may include:

• replacement of the item,
• store resolution,
• or another suitable solution at our discretion.

In such approved cases, LANOOR will bear the responsibility for the return/replacement process as applicable.

4. Refund Eligibility

Refunds will only be considered in exceptional cases where LANOOR confirms that:

• the product received is defective, damaged, or incorrect; and
• the issue has been reported within a reasonable time after delivery; and
• the claim is validated by our team.

If a refund is approved, it will be processed to the original payment method whenever possible. Processing times may vary depending on the payment provider or bank.

5. Shipping Fees

Shipping fees are generally non-refundable, except where the refund or replacement is approved due to an error, defect, or issue attributable to LANOOR.

6. Contact

For any issue related to your order, please contact us at:

Email: info@lanoor.vip